Frequently Asked Questions About Pharmacy Compounding

What is compounding?

Compounded medications are individually prepared for a patient’s specific medical needs, as opposed to commercially prepared medications which are manufactured by pharmaceutical companies in bulk. Compounded medications are based on a tailored prescription that you’ve received from your doctor, or in some cases may have been recommended by a healthcare professional, taking into account your allergies, lifestyle and/or preferences. Our compounding pharmacists will work with your doctor to customise the strength and dosage of a medication, according to your individual needs.

What is involved in compounding medication?

The dosage compounded is tailored specifically to the patient’s needs, and may come in many forms including patches, chewables, suppositories, mixtures, dissolvable tablets, or gels. It enables you to receive an effective dosage free of any problematic ingredients.

Is compounded medication covered by my insurance?

Whether you can claim insurance on your compounded prescription will depend on your health care cover, so we recommend speaking to your insurance provider with regards to this.

How long does it take to compound my medication?

It usually takes between 24 and 48 hours for your compounding order to be ready for collection, and we will always endeavour to have orders prepared as soon as possible. However, in some cases an ingredient may need to be ordered in, and this can delay the compounding by several days. If your order is urgent, please call us and we’ll see what we can do for you.

Can I buy compounded medication without a prescription?

Most of our medications are only available with a prescription, however we do supply several items that do not require a prescription. Contact us to find out more.

Delivery Costs

Standard delivery:

$9.95 or free on orders over $149. Delivery within 3-7 business days.

Bulky delivery:

$19.95 or $14.95 on orders over $149. Delivery within 3-7 business days.

Express delivery:

Price will be quoted during checkout. Delivery within 1-3 business days (may be longer for remote areas).

*Estimated delivery time in business days. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.

How much do I need to spend to get free delivery?

If you spend $149 or more your parcel will be delivered free of charge.

Can I return prescription medications?

No. Due to Government laws, we cannot refund or return prescription medications once they have been dispatched from our pharmacy.

I don’t want to pay with my credit card over the internet, what are my options?

You have 3 options.

1- You may ring or fax us and place your order over the phones.

- The Chemist Shop Warragamba
  • Address: 25 Fourteenth St, Warragamba, NSW 2752
  • Phone: (02) 4774 1013
  • Fax : (02) 4774 1433
- The Chemist Shop Silverdale
  • Address: 2320 Silverdale Rd, Silverdale, NSW 2752
  • Phone: (02) 4774 0019
  • Fax : (02) 4774 0029

2- Bank Transfer

  • Account Name: Aged Care Health
  • BSB Number: 032-029
  • Account Number: 089 033
  • Bank: Westpac
  • Reference is your phone number

    3- In-store Payment

    Payment can be made in advance of collection for your compounded medicine. We accept Cash, Credit Cards (Amex, Visa, Mastercard)